:root{--font-display:"Bricolage Grotesque", "Microsoft YaHei", sans-serif;--font-body:"IBM Plex Sans", "Microsoft YaHei", sans-serif;--color-paper:oklch(97% .008 255);--color-paper-raised:oklch(99% .006 255);--color-paper-muted:oklch(94% .012 255);--color-ink:oklch(22% .025 255);--color-ink-soft:oklch(42% .025 255);--color-muted:oklch(56% .02 255);--color-rule:oklch(86% .018 255);--color-accent:oklch(55% .19 255);--color-accent-ink:oklch(98% .006 255);--color-accent-soft:oklch(93% .035 255);--color-focus:oklch(62% .2 255);--color-success:oklch(55% .13 155);--color-success-soft:oklch(94% .035 155);--color-warning:oklch(63% .13 72);--color-warning-soft:oklch(95% .045 72);--color-danger:oklch(55% .18 25);--color-danger-soft:oklch(95% .035 25);--color-overlay:oklch(18% .025 255/.42);--text-xs:.75rem;--text-sm:.875rem;--text-base:1rem;--text-md:1.25rem;--text-lg:1.5625rem;--text-xl:1.953rem;--space-3xs:.125rem;--space-2xs:.25rem;--space-xs:.5rem;--space-sm:.75rem;--space-md:1rem;--space-lg:1.5rem;--space-xl:2.5rem;--space-2xl:4rem;--radius-sm:.5rem;--radius-md:.75rem;--radius-lg:1.125rem;--ease-out:cubic-bezier(.16, 1, .3, 1);--ease-in:cubic-bezier(.7, 0, .84, 0);--ease-in-out:cubic-bezier(.65, 0, .35, 1);--dur-micro:.12s;--dur-short:.22s;--dur-long:.42s;--z-base:1;--z-raised:10;--z-dropdown:100;--z-sticky:200;--z-modal:400;--z-toast:500}*{box-sizing:border-box}html{background:var(--color-paper);overflow-x:clip}body{min-width:320px;min-height:100dvh;color:var(--color-ink);background:var(--color-paper);font-family:var(--font-body);font-size:var(--text-base);font-variant-numeric:tabular-nums;margin:0;line-height:1.55;overflow-x:clip}button,input,textarea,select{font:inherit}button{color:inherit}button:disabled{cursor:not-allowed}button,a,input,textarea,select{-webkit-tap-highlight-color:transparent}button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:2px solid var(--color-focus);outline-offset:1px}button{white-space:nowrap}h1,h2,h3,p{margin:0}h1,h2,h3{overflow-wrap:anywhere;min-width:0;font-family:var(--font-display);letter-spacing:-.025em;line-height:1.18}.app-shell{min-height:100dvh}.sidebar{z-index:var(--z-sticky);width:16.5rem;padding:var(--space-lg) var(--space-md);border-right:1px solid var(--color-rule);background:var(--color-paper-raised);flex-direction:column;display:flex;position:fixed;inset:0 auto 0 0}.brand-block{align-items:center;gap:var(--space-sm);display:flex}.brand-block>div{flex-direction:column;min-width:0;display:flex}.brand-block strong{font-family:var(--font-display);font-size:var(--text-md);letter-spacing:-.025em}.brand-block span{color:var(--color-muted);font-size:var(--text-xs)}.brand-mark{border:1px solid var(--color-ink);border-radius:var(--radius-sm);background:var(--color-ink);width:2.5rem;height:2.5rem;font-family:var(--font-display);flex:none;place-items:center;display:grid;color:var(--color-paper-raised)!important;font-size:var(--text-md)!important}.side-nav{gap:var(--space-2xs);margin-top:var(--space-xl);display:grid}.side-nav button,.bottom-nav button{cursor:pointer;background:0 0;border:0}.side-nav button{align-items:center;gap:var(--space-sm);min-height:2.9rem;padding:0 var(--space-sm);border-radius:var(--radius-sm);color:var(--color-ink-soft);text-align:left;transition:background-color var(--dur-short) var(--ease-out), color var(--dur-short) var(--ease-out);display:flex}.side-nav button:hover,.side-nav button:focus-visible{color:var(--color-ink);background:var(--color-paper-muted)}.side-nav button.is-active{color:var(--color-accent);background:var(--color-accent-soft);font-weight:700}.account-block{align-items:center;gap:var(--space-sm);padding-top:var(--space-md);border-top:1px solid var(--color-rule);grid-template-columns:auto minmax(0,1fr) auto;margin-top:auto;display:grid}.account-block>div:nth-child(2){flex-direction:column;min-width:0;display:flex}.account-block strong{font-size:var(--text-sm)}.account-block span{color:var(--color-muted);font-size:var(--text-xs);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.avatar,.customer-avatar,.identity-avatar{border-radius:var(--radius-sm);color:var(--color-accent);background:var(--color-accent-soft);flex:none;place-items:center;font-weight:700;display:grid}.avatar{width:2.3rem;height:2.3rem}.avatar.large,.customer-avatar.large{width:3.75rem;height:3.75rem;font-size:var(--text-lg)}.icon-button{border-radius:var(--radius-sm);cursor:pointer;background:0 0;border:0;place-items:center;width:2.75rem;height:2.75rem;display:inline-grid}.icon-button:hover{background:var(--color-paper-muted)}.main-area{min-height:100dvh;margin-left:16.5rem}.page-wrap{width:min(100%,82rem);padding:var(--space-xl) clamp(var(--space-md), 4vw, var(--space-xl)) var(--space-2xl);margin-inline:auto}.page-header{justify-content:space-between;align-items:flex-end;gap:var(--space-lg);margin-bottom:var(--space-xl);display:flex}.page-header h1{font-size:clamp(1.75rem,3vw,2.35rem)}.page-header p{max-width:62ch;margin-top:var(--space-xs);color:var(--color-muted)}.demo-tag,.model-note{min-height:1.75rem;padding:0 var(--space-xs);border:1px solid var(--color-rule);border-radius:var(--radius-sm);color:var(--color-muted);background:var(--color-paper-raised);font-size:var(--text-xs);align-items:center;display:inline-flex}.demo-button{gap:var(--space-2xs);cursor:pointer}.demo-button:hover{border-color:var(--color-accent);color:var(--color-accent)}.primary-button,.secondary-button,.saved-button,.copy-button{justify-content:center;align-items:center;gap:var(--space-xs);min-height:2.75rem;padding:0 var(--space-md);border-radius:var(--radius-sm);cursor:pointer;transition:background-color var(--dur-short) var(--ease-out), color var(--dur-short) var(--ease-out), transform var(--dur-micro) var(--ease-out);display:inline-flex}.primary-button{border:1px solid var(--color-ink);color:var(--color-paper-raised);background:var(--color-ink)}.primary-button:hover{color:var(--color-accent-ink);background:var(--color-accent);border-color:var(--color-accent);transform:translateY(-1px)}.primary-button:active,.secondary-button:active,.copy-button:active{transform:translateY(1px)}.primary-button:disabled{border-color:var(--color-rule);color:var(--color-muted);background:var(--color-paper-muted);cursor:not-allowed;transform:none}.secondary-button{border:1px solid var(--color-rule);background:var(--color-paper-raised)}.secondary-button:hover{border-color:var(--color-ink-soft)}.saved-button{border:1px solid var(--color-success);color:var(--color-success);background:var(--color-success-soft);cursor:default}.danger-button{min-height:2.75rem;padding:0 var(--space-md);border:1px solid var(--color-danger);border-radius:var(--radius-sm);color:var(--color-paper-raised);background:var(--color-danger);cursor:pointer;justify-content:center;align-items:center;display:inline-flex}.danger-button:disabled{opacity:.55;cursor:not-allowed}.danger-outline-button{justify-content:center;align-items:center;gap:var(--space-xs);min-height:2.75rem;padding:0 var(--space-md);border:1px solid var(--color-danger);border-radius:var(--radius-sm);color:var(--color-danger);background:var(--color-paper-raised);cursor:pointer;display:inline-flex}.danger-outline-button:hover{color:var(--color-paper-raised);background:var(--color-danger)}.danger-outline-button.compact{min-height:2.25rem;padding-inline:var(--space-sm);font-size:var(--text-xs)}.text-button,.back-link{align-items:center;gap:var(--space-xs);min-height:2.75rem;color:var(--color-accent);cursor:pointer;background:0 0;border:0;padding:0;display:inline-flex}.text-button{min-width:2.75rem}.text-button:hover,.back-link:hover{text-underline-offset:.25rem;text-decoration:underline}.analysis-grid{gap:var(--space-lg);grid-template-columns:minmax(0,1.6fr) minmax(18rem,.8fr);align-items:start;display:grid}.input-panel,.decision-panel,.judgment-panel,.reply-panel,.profile-facts,.timeline,.profile-card,.setting-list,.operator-list{border:1px solid var(--color-rule);border-radius:var(--radius-lg);background:var(--color-paper-raised)}.input-panel,.decision-panel,.judgment-panel,.reply-panel{padding:var(--space-lg)}.decision-panel{top:var(--space-lg);gap:var(--space-lg);display:grid;position:sticky}.section-title-row{justify-content:space-between;align-items:flex-start;gap:var(--space-md);display:flex}.section-title-row h2,.decision-panel h2,.judgment-panel h2{font-size:var(--text-md)}.section-title-row p,.decision-panel>div:first-child p{margin-top:var(--space-2xs);color:var(--color-muted);font-size:var(--text-sm)}textarea,input,select{border:1px solid var(--color-rule);border-radius:var(--radius-sm);width:100%;color:var(--color-ink);background:var(--color-paper-raised);outline-offset:1px;outline:2px solid #0000}textarea{min-height:25rem;margin-top:var(--space-md);padding:var(--space-md);resize:vertical;line-height:1.75}textarea:focus,input:focus,select:focus{border-color:var(--color-accent)}.customer-extract-grid{gap:var(--space-md);margin-top:var(--space-lg);grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.customer-extract-grid label{gap:var(--space-xs);display:grid}.customer-extract-grid label>span{font-size:var(--text-sm);font-weight:700}.customer-extract-grid input{min-height:2.75rem;padding:0 var(--space-sm)}.customer-extract-grid small{color:var(--color-muted);font-size:var(--text-xs)}.upload-row{align-items:center;gap:var(--space-md);margin-top:var(--space-md);display:flex}.upload-row p{color:var(--color-muted);font-size:var(--text-sm)}.privacy-line{align-items:center;gap:var(--space-xs);margin-top:var(--space-sm);color:var(--color-success);font-size:var(--text-sm);display:flex}.screenshot-list{margin-top:var(--space-md);border-top:1px solid var(--color-rule);display:grid}.screenshot-list>div{align-items:center;gap:var(--space-sm);border-bottom:1px solid var(--color-rule);grid-template-columns:auto minmax(0,1fr) auto auto;min-width:0;min-height:3.25rem;display:grid}.screenshot-list>div>span{border-radius:var(--radius-sm);width:1.75rem;height:1.75rem;color:var(--color-accent);background:var(--color-accent-soft);font-size:var(--text-xs);place-items:center;display:grid}.screenshot-list strong{font-size:var(--text-sm);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.screenshot-list small{color:var(--color-muted)}.identity-options{gap:var(--space-sm);display:grid}.identity-options button{align-items:center;gap:var(--space-sm);min-height:5rem;padding:var(--space-sm);border:1px solid var(--color-rule);border-radius:var(--radius-md);background:var(--color-paper-raised);text-align:left;cursor:pointer;white-space:normal;transition:border-color var(--dur-short) var(--ease-out), background-color var(--dur-short) var(--ease-out);grid-template-columns:auto 1fr auto;display:grid}.identity-options button:hover{border-color:var(--color-ink-soft)}.identity-options button.is-active{border-color:var(--color-accent);background:var(--color-accent-soft)}.identity-options button>span:nth-child(2){flex-direction:column;display:flex}.identity-options small{color:var(--color-muted);font-size:var(--text-xs);line-height:1.5}.identity-avatar{width:2.4rem;height:2.4rem}.request-summary{padding:var(--space-md) 0;border-block:1px solid var(--color-rule)}.request-summary span{color:var(--color-muted);font-size:var(--text-xs);display:block}.request-summary strong{margin-top:var(--space-2xs);display:block}.request-summary p{margin-top:var(--space-xs);color:var(--color-ink-soft);font-size:var(--text-sm)}.analyze-button{width:100%}.spinner{border:2px solid var(--color-muted);border-top-color:var(--color-accent);border-radius:50%;width:1rem;height:1rem;animation:.8s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.results-layout{gap:var(--space-lg);grid-template-columns:minmax(20rem,.78fr) minmax(0,1.3fr);align-items:start;display:grid}.judgment-panel{top:var(--space-lg);position:sticky}.judgment-heading{align-items:center;gap:var(--space-sm);margin-top:var(--space-lg);padding-bottom:var(--space-md);border-bottom:1px solid var(--color-rule);display:flex}.judgment-heading>div{flex-direction:column;display:flex}.judgment-heading span{color:var(--color-muted);font-size:var(--text-xs)}.status-dot{background:var(--color-warning);border-radius:50%;width:.65rem;height:.65rem}.judgment-list{margin:0}.judgment-list>div{padding:var(--space-md) 0;border-bottom:1px solid var(--color-rule)}.judgment-list dt{color:var(--color-muted);font-size:var(--text-xs)}.judgment-list dd{margin:var(--space-xs) 0 0;color:var(--color-ink-soft)}.strategy-box{margin-top:var(--space-md);padding:var(--space-md);border-radius:var(--radius-sm);background:var(--color-warning-soft)}.strategy-box span{color:var(--color-warning);font-size:var(--text-xs);font-weight:700}.strategy-box p{margin-top:var(--space-xs)}.collection-panel{margin-top:var(--space-lg);padding-top:var(--space-lg);border-top:1px solid var(--color-rule)}.collection-panel>header{justify-content:space-between;align-items:flex-start;gap:var(--space-md);display:flex}.collection-panel>header>div{flex-direction:column;display:flex}.collection-panel>header span:first-child{color:var(--color-muted);font-size:var(--text-xs)}.collection-panel>header h2{margin-top:var(--space-2xs);font-size:var(--text-md)}.followup-status{min-height:1.75rem;padding:0 var(--space-xs);border-radius:var(--radius-sm);color:var(--color-warning);background:var(--color-warning-soft);font-size:var(--text-xs);white-space:nowrap;justify-content:center;align-items:center;font-weight:700;display:inline-flex}.followup-status.is-complete{color:var(--color-success);background:var(--color-success-soft)}.progress-track{height:.35rem;margin-top:var(--space-sm);border-radius:var(--radius-sm);background:var(--color-paper-muted);overflow:hidden}.progress-track span{width:var(--progress);background:var(--color-accent);height:100%;display:block}.collection-fields{gap:var(--space-sm);margin-top:var(--space-md);display:grid}.collection-fields label{align-items:center;gap:var(--space-sm);grid-template-columns:7rem minmax(0,1fr);display:grid}.collection-fields label>span{color:var(--color-muted);font-size:var(--text-xs)}.collection-fields input,.collection-fields select{min-height:2.75rem;padding:0 var(--space-sm)}.collection-fields textarea{min-height:5.5rem;padding:var(--space-sm);margin-top:0;line-height:1.6}.collection-fields input:disabled{color:var(--color-muted);background:var(--color-paper-muted)}.collection-fields strong{overflow-wrap:anywhere;min-width:0;font-weight:500}.collection-fields strong.is-missing{color:var(--color-warning)}.collection-actions{justify-content:space-between;align-items:center;gap:var(--space-sm);margin-top:var(--space-md);padding-top:var(--space-md);border-top:1px solid var(--color-rule);display:flex}.reply-meta{justify-content:flex-end;align-items:center;gap:var(--space-xs);color:var(--color-muted);font-size:var(--text-xs);flex-direction:row!important;display:flex!important}.completion-dialog{border:1px solid var(--color-rule);border-radius:var(--radius-lg);width:min(100% - 2rem,29rem);color:var(--color-ink);background:var(--color-paper-raised);box-shadow:0 1rem 3rem var(--color-overlay);padding:0}.completion-dialog::backdrop{background:var(--color-overlay)}.completion-dialog>div{padding:var(--space-lg)}.dialog-icon{border-radius:var(--radius-sm);width:2.75rem;height:2.75rem;color:var(--color-warning);background:var(--color-warning-soft);place-items:center;display:grid}.dialog-icon.danger{color:var(--color-danger);background:color-mix(in srgb, var(--color-danger) 10%, var(--color-paper-raised))}.completion-dialog h2{margin-top:var(--space-md);font-size:var(--text-md)}.completion-dialog p{margin-top:var(--space-xs);color:var(--color-ink-soft)}.dialog-actions{justify-content:flex-end;gap:var(--space-sm);margin-top:var(--space-lg);display:flex}.workspace-head-actions{align-items:center;gap:var(--space-xs);display:flex}.workspace-profile-summary{margin-top:var(--space-lg);padding:var(--space-md) var(--space-lg);border:1px solid var(--color-rule);border-radius:var(--radius-lg);background:var(--color-paper-raised)}.workspace-profile-summary header{justify-content:space-between;align-items:center;gap:var(--space-md);display:flex}.workspace-profile-summary header>div{gap:var(--space-2xs);flex-direction:column;display:flex}.workspace-profile-summary header span:first-child{color:var(--color-muted);font-size:var(--text-xs)}.workspace-profile-summary dl{gap:var(--space-sm) var(--space-lg);margin:var(--space-md) 0 0;padding-top:var(--space-md);border-top:1px solid var(--color-rule);grid-template-columns:repeat(3,minmax(0,1fr));display:grid}.workspace-profile-summary dl>div{min-width:0}.workspace-profile-summary dt{color:var(--color-muted);font-size:var(--text-xs)}.workspace-profile-summary dd{margin:var(--space-2xs) 0 0;overflow-wrap:anywhere}.conversation-history-panel{margin:var(--space-lg) 0;padding:var(--space-lg);border:1px solid var(--color-rule);border-radius:var(--radius-lg);background:var(--color-paper-raised)}.history-memory-note{padding:var(--space-2xs) var(--space-xs);border-radius:var(--radius-sm);color:var(--color-muted);background:var(--color-paper-muted);font-size:var(--text-xs)}.conversation-rounds{gap:var(--space-xs);margin-top:var(--space-md);display:grid}.conversation-rounds details{border:1px solid var(--color-rule);border-radius:var(--radius-sm);background:var(--color-paper)}.conversation-rounds summary{align-items:center;gap:var(--space-sm);min-height:3.25rem;padding:0 var(--space-sm);cursor:pointer;grid-template-columns:auto minmax(0,1fr) auto auto;list-style:none;display:grid}.conversation-rounds summary::-webkit-details-marker{display:none}.conversation-rounds summary>span{min-width:3.5rem;color:var(--color-accent);font-weight:700}.conversation-rounds summary>strong{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.conversation-rounds summary>small{color:var(--color-muted)}.conversation-rounds summary svg{transition:transform var(--dur-short) var(--ease-out)}.conversation-rounds details[open] summary svg{transform:rotate(90deg)}.conversation-rounds pre{padding:var(--space-md);border-top:1px solid var(--color-rule);color:var(--color-ink-soft);font:inherit;white-space:pre-wrap;overflow-wrap:anywhere;margin:0;line-height:1.75;overflow:auto}.workspace-composer{scroll-margin-top:var(--space-lg)}.soft-warning{align-items:flex-start;gap:var(--space-xs);margin-top:var(--space-sm);padding:var(--space-sm);border-radius:var(--radius-sm);color:var(--color-warning);background:var(--color-warning-soft);font-size:var(--text-xs);line-height:1.6;display:flex}.soft-warning svg{flex:none;margin-top:.1rem}.auto-save-banner{align-items:flex-start;gap:var(--space-xs);margin-bottom:var(--space-lg);padding:var(--space-sm);border-radius:var(--radius-sm);color:var(--color-success);background:var(--color-success-soft);display:flex}.auto-save-banner span{gap:var(--space-2xs);color:var(--color-ink-soft);font-size:var(--text-xs);flex-direction:column;display:flex}.auto-save-banner strong{color:var(--color-success);font-size:var(--text-sm)}.profile-conflict-box{gap:var(--space-xs);margin-top:var(--space-md);padding:var(--space-sm);border:1px solid color-mix(in srgb, var(--color-warning) 35%, transparent);border-radius:var(--radius-sm);background:var(--color-warning-soft);display:grid}.profile-conflict-box strong{color:var(--color-warning)}.profile-conflict-box p{color:var(--color-ink-soft);font-size:var(--text-xs);line-height:1.6}.collection-action-group{justify-content:flex-end;align-items:center;gap:var(--space-xs);display:flex}.collection-action-group>span{color:var(--color-muted);font-size:var(--text-xs)}.reply-list{gap:var(--space-md);margin-top:var(--space-lg);display:grid}.reply-item{padding:var(--space-lg) 0;border-top:1px solid var(--color-rule)}.reply-item:first-child{border-top:0;padding-top:0}.reply-item header{justify-content:space-between;align-items:flex-start;gap:var(--space-md);display:flex}.reply-item header>div{flex-direction:column;display:flex}.reply-item header span{color:var(--color-muted);font-size:var(--text-xs)}.reply-item p{margin-top:var(--space-md);color:var(--color-ink-soft);font-size:1.05rem;line-height:1.8}.reply-item.is-recommended p{color:var(--color-ink)}.recommended-label{padding:var(--space-2xs) var(--space-xs);border-radius:var(--radius-sm);background:var(--color-accent-soft);color:var(--color-accent)!important}.copy-button{margin-top:var(--space-md);border:1px solid var(--color-rule);background:0 0}.copy-button:hover{border-color:var(--color-accent);color:var(--color-accent)}.copy-button[data-state=copied]{border-color:var(--color-success);color:var(--color-success);background:var(--color-success-soft)}.save-bar{bottom:var(--space-md);z-index:var(--z-raised);justify-content:space-between;align-items:center;gap:var(--space-md);margin-top:var(--space-lg);padding:var(--space-sm);border:1px solid var(--color-rule);border-radius:var(--radius-md);background:var(--color-paper-raised);box-shadow:0 1px 2px var(--color-overlay);display:flex;position:sticky}.save-bar span{color:var(--color-muted);font-size:var(--text-sm)}.save-actions{align-items:center;gap:var(--space-xs);display:flex}.search-row{align-items:center;gap:var(--space-sm);max-width:34rem;padding:0 var(--space-sm);border:1px solid var(--color-rule);border-radius:var(--radius-sm);background:var(--color-paper-raised);grid-template-columns:auto 1fr;display:grid}.search-row input{background:0 0;border:0;min-height:2.75rem}.search-row input:focus{outline:0}.followup-overview{gap:var(--space-md);margin-bottom:var(--space-lg);grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.followup-overview button{align-items:end;gap:var(--space-xs) var(--space-md);min-height:7rem;padding:var(--space-md);border:1px solid var(--color-rule);border-radius:var(--radius-md);background:var(--color-paper-raised);text-align:left;cursor:pointer;white-space:normal;grid-template-columns:1fr auto;display:grid}.followup-overview button:hover,.followup-overview button.is-active{border-color:var(--color-accent)}.followup-overview button.is-active{background:var(--color-accent-soft)}.followup-overview span{font-weight:700}.followup-overview strong{font-family:var(--font-display);font-size:var(--text-xl);grid-area:1/2/span 2;align-self:center}.followup-overview small{color:var(--color-muted)}.customer-toolbar{justify-content:space-between;align-items:center;gap:var(--space-md);display:flex}.status-filters{gap:var(--space-2xs);padding:var(--space-2xs);border:1px solid var(--color-rule);border-radius:var(--radius-md);background:var(--color-paper-muted);display:flex}.status-filters button{min-height:2.5rem;padding:0 var(--space-sm);border-radius:var(--radius-sm);cursor:pointer;background:0 0;border:0}.status-filters button.is-active{color:var(--color-accent);background:var(--color-paper-raised);font-weight:700}.customer-toolbar .search-row{flex:22rem}.customer-list{margin-top:var(--space-lg);border-top:1px solid var(--color-rule)}.customer-row{align-items:center;gap:var(--space-md);width:100%;padding:var(--space-md) var(--space-xs);border:0;border-bottom:1px solid var(--color-rule);text-align:left;cursor:pointer;white-space:normal;transition:background-color var(--dur-short) var(--ease-out);background:0 0;grid-template-columns:auto minmax(0,1.7fr) auto minmax(8rem,.5fr) auto;display:grid}.customer-row:hover{background:var(--color-paper-raised)}.customer-avatar{width:2.7rem;height:2.7rem}.customer-main,.customer-meta{flex-direction:column;min-width:0;display:flex}.customer-main small,.customer-meta small{color:var(--color-muted);font-size:var(--text-xs)}.customer-main em{margin-top:var(--space-2xs);color:var(--color-ink-soft);font-size:var(--text-sm);text-overflow:ellipsis;white-space:nowrap;font-style:normal;overflow:hidden}.customer-status-stack{align-items:flex-start;gap:var(--space-2xs);flex-direction:column;display:flex}.intent{padding:var(--space-2xs) var(--space-xs);border-radius:var(--radius-sm);font-size:var(--text-xs)}.intent-success{color:var(--color-success);background:var(--color-success-soft)}.intent-warning{color:var(--color-warning);background:var(--color-warning-soft)}.intent-neutral{color:var(--color-muted);background:var(--color-paper-muted)}.empty-state{justify-items:start;gap:var(--space-xs);padding:var(--space-xl) 0;color:var(--color-muted);display:grid}.customer-detail-head{align-items:center;gap:var(--space-md);margin-top:var(--space-lg);padding-bottom:var(--space-xl);border-bottom:1px solid var(--color-rule);grid-template-columns:auto 1fr auto;display:grid}.customer-detail-head h1{font-size:var(--text-xl)}.customer-detail-head p{margin-top:var(--space-2xs);color:var(--color-muted)}.customer-detail-actions{align-items:center;gap:var(--space-xs);display:flex}.detail-title-line{align-items:center;gap:var(--space-sm);display:flex}.profile-grid{gap:var(--space-lg);margin-top:var(--space-lg);grid-template-columns:minmax(0,.85fr) minmax(20rem,1.15fr);display:grid}.profile-facts,.timeline{padding:var(--space-lg)}.profile-facts h2,.timeline h2,.operator-list h2,.setting-list h2{font-size:var(--text-md)}.profile-facts dl{margin:var(--space-md) 0 0}.profile-facts dl>div{gap:var(--space-sm);padding:var(--space-sm) 0;border-bottom:1px solid var(--color-rule);grid-template-columns:6rem 1fr;display:grid}.profile-facts dt{color:var(--color-muted)}.profile-facts dd{margin:0}.timeline article{gap:var(--space-2xs);margin-left:var(--space-xs);padding:var(--space-md) 0 var(--space-lg) var(--space-lg);border-left:1px solid var(--color-rule);display:grid;position:relative}.timeline time{color:var(--color-muted);font-size:var(--text-xs)}.timeline p{color:var(--color-ink-soft)}.timeline-dot{background:var(--color-accent);border-radius:50%;width:.65rem;height:.65rem;position:absolute;top:1.25rem;left:-.35rem}.timeline-dot.muted{background:var(--color-rule)}.history-table{border-top:1px solid var(--color-rule)}.table-head,.table-row{gap:var(--space-md);padding:var(--space-sm);grid-template-columns:1.15fr .8fr 1fr .8fr .8fr auto;align-items:center;display:grid}.table-head{color:var(--color-muted);font-size:var(--text-xs)}.table-row{border:0;border-top:1px solid var(--color-rule);text-align:left;cursor:pointer;white-space:normal;width:100%;min-height:4.75rem;transition:background-color var(--dur-short) var(--ease-out), transform var(--dur-micro) var(--ease-out);background:0 0}.table-row:hover{background:var(--color-paper-raised)}.table-row:active{transform:translateY(1px)}.table-row>span:first-child{flex-direction:column;display:flex}.table-row small{color:var(--color-muted)}.history-mobile-summary{display:none}.record-detail-head{justify-content:space-between;align-items:flex-end;gap:var(--space-lg);margin-top:var(--space-lg);padding-bottom:var(--space-lg);border-bottom:1px solid var(--color-rule);display:flex}.record-detail-head h1{font-size:clamp(1.75rem,3vw,2.35rem)}.record-detail-head p{max-width:62ch;margin-top:var(--space-xs);color:var(--color-muted)}.record-meta{gap:var(--space-md);padding:var(--space-md) 0;border-bottom:1px solid var(--color-rule);grid-template-columns:repeat(4,minmax(0,1fr));display:grid}.record-meta span{gap:var(--space-2xs);color:var(--color-ink-soft);flex-direction:column;display:flex}.record-meta strong{color:var(--color-muted);font-size:var(--text-xs);font-weight:400}.history-detail-grid{gap:var(--space-lg);margin-top:var(--space-lg);grid-template-columns:minmax(0,.9fr) minmax(22rem,1.1fr);align-items:start;display:grid}.record-transcript,.record-analysis,.record-replies{border:1px solid var(--color-rule);border-radius:var(--radius-lg);background:var(--color-paper-raised)}.record-transcript,.record-analysis{padding:var(--space-lg)}.record-replies{margin-top:var(--space-lg);padding:var(--space-lg)}.record-transcript>.section-title-row>svg{color:var(--color-muted)}.transcript-body{margin-top:var(--space-lg);padding:var(--space-md);border-radius:var(--radius-sm);color:var(--color-ink-soft);background:var(--color-paper-muted);white-space:pre-wrap;line-height:1.8}.transcript-note{min-height:2.75rem;margin-top:var(--space-sm);color:var(--color-muted);font-size:var(--text-sm);align-items:center;display:flex}.judgment-heading.compact{margin-top:0}.record-replies .recommended-label{align-items:center;gap:var(--space-2xs);display:inline-flex}.admin-summary{gap:var(--space-md);margin-bottom:var(--space-lg);grid-template-columns:1.2fr 1fr .8fr;display:grid}.admin-summary>div{align-items:center;gap:var(--space-sm);padding:var(--space-lg);border-top:1px solid var(--color-rule);border-bottom:1px solid var(--color-rule);grid-template-columns:auto 1fr;display:grid}.admin-summary span{color:var(--color-muted)}.admin-summary strong{font-family:var(--font-display);font-size:var(--text-xl);grid-column:1/-1}.operator-list{padding:var(--space-lg)}.operator-list>header{justify-content:space-between;align-items:center;gap:var(--space-md);padding-bottom:var(--space-md);display:flex}.operator-row{align-items:center;gap:var(--space-md);padding:var(--space-sm) 0;border-top:1px solid var(--color-rule);grid-template-columns:auto minmax(0,1fr) auto auto minmax(9rem,auto);display:grid}.operator-row>span:nth-child(2){flex-direction:column;display:flex}.operator-row small{color:var(--color-muted)}.status-ok{align-items:center;gap:var(--space-2xs);color:var(--color-success);display:flex}.status-disabled{color:var(--color-muted)}.operator-actions{justify-content:flex-end;align-items:center;gap:var(--space-xs);display:flex}.danger-icon{color:var(--color-danger)}.admin-notice{align-items:center;gap:var(--space-xs);margin-bottom:var(--space-sm);padding:var(--space-sm);border-radius:var(--radius-sm);color:var(--color-success);background:var(--color-success-soft);display:flex}.modal-overlay{z-index:1000;padding:var(--space-md);background:var(--color-overlay);place-items:center;display:grid;position:fixed;inset:0}.admin-modal{width:min(100%,31rem);max-height:calc(100dvh - 2rem);padding:var(--space-lg);border:1px solid var(--color-rule);border-radius:var(--radius-lg);background:var(--color-paper-raised);box-shadow:0 1rem 3rem var(--color-overlay);overflow:auto}.admin-modal>header{justify-content:space-between;align-items:flex-start;gap:var(--space-md);margin-bottom:var(--space-lg);display:flex}.admin-modal>header p{margin-top:var(--space-2xs);color:var(--color-muted);font-size:var(--text-sm)}.admin-modal>label{gap:var(--space-xs);margin-top:var(--space-md);color:var(--color-ink-soft);font-size:var(--text-sm);display:grid}.admin-modal>label input,.admin-modal>label select{min-height:3rem;padding:0 var(--space-sm)}.admin-modal>footer{justify-content:flex-end;gap:var(--space-sm);margin-top:var(--space-lg);display:flex}.customer-scope-modal{width:min(100%,42rem)}.operator-customer-list{display:grid}.operator-customer-list>button{align-items:center;gap:var(--space-sm);padding:var(--space-sm) 0;border:0;border-top:1px solid var(--color-rule);text-align:left;cursor:pointer;background:0 0;grid-template-columns:auto 1fr auto;display:grid}.operator-customer-list>button>span:nth-child(2){flex-direction:column;display:flex}.operator-customer-list small{color:var(--color-muted)}.profile-page{max-width:52rem;margin:0}.profile-card{align-items:center;gap:var(--space-md);padding:var(--space-lg);display:flex}.profile-card>div:last-child{flex-direction:column;display:flex}.profile-card span{color:var(--color-muted)}.setting-list{margin-top:var(--space-lg);padding:var(--space-lg)}.setting-list h2{margin-bottom:var(--space-sm)}.setting-list button{border:0;border-top:1px solid var(--color-rule);cursor:pointer;background:0 0;justify-content:space-between;align-items:center;width:100%;min-height:3.25rem;display:flex}.setting-list button span{align-items:center;gap:var(--space-sm);display:flex}.login-page{align-items:center;gap:clamp(var(--space-xl), 8vw, var(--space-2xl));min-height:100dvh;padding:clamp(var(--space-lg), 7vw, var(--space-2xl));grid-template-columns:minmax(22rem,34rem) minmax(18rem,1fr);display:grid}.login-panel{max-width:31rem}.login-brand{margin-bottom:var(--space-2xl)}.login-copy h1{max-width:12ch;font-size:clamp(2.35rem,5vw,4rem)}.login-copy p{max-width:48ch;margin-top:var(--space-md);color:var(--color-ink-soft)}.role-switch{gap:var(--space-xs);margin-top:var(--space-xl);padding:var(--space-2xs);border:1px solid var(--color-rule);border-radius:var(--radius-md);background:var(--color-paper-muted);grid-template-columns:1fr 1fr;display:grid}.role-switch button{justify-content:center;align-items:center;gap:var(--space-xs);border-radius:var(--radius-sm);cursor:pointer;background:0 0;border:0;min-height:2.75rem;display:flex}.role-switch button.is-active{color:var(--color-accent);background:var(--color-paper-raised)}.field-label{margin:var(--space-md) 0 var(--space-xs);color:var(--color-ink-soft);font-size:var(--text-sm);display:block}.login-panel input{min-height:3rem;padding:0 var(--space-sm)}.login-button{width:100%;margin-top:var(--space-lg)}.prototype-note{margin-top:var(--space-sm);color:var(--color-muted);font-size:var(--text-xs)}.login-error,.request-error{margin-top:var(--space-sm);color:var(--color-danger);font-size:var(--text-sm)}.login-side{max-width:31rem;padding-left:var(--space-xl);border-left:1px solid var(--color-rule)}.login-side>span{color:var(--color-accent);font-size:var(--text-sm);font-weight:700}.login-side ul{gap:var(--space-md);margin:var(--space-lg) 0 0;padding:0;list-style:none;display:grid}.login-side li{padding-bottom:var(--space-md);border-bottom:1px solid var(--color-rule);font-size:var(--text-md)}.mobile-topbar,.bottom-nav,.sidebar-scrim{display:none}.reveal{opacity:0;animation:reveal var(--dur-long) var(--ease-out) forwards;animation-delay:calc(var(--i,0) * 60ms);transform:translateY(8px)}@keyframes reveal{to{opacity:1;transform:none}}@media (width<=60rem){.sidebar{transition:transform var(--dur-long) var(--ease-out);transform:translate(-100%)}.sidebar.is-open{transform:translate(0)}.sidebar-scrim{z-index:calc(var(--z-sticky) - 1);background:var(--color-overlay);border:0;display:block;position:fixed;inset:0}.main-area{margin-left:0;padding-top:3.75rem;padding-bottom:5rem}.mobile-topbar{z-index:var(--z-sticky);align-items:center;gap:var(--space-sm);height:3.75rem;padding:0 var(--space-md);border-bottom:1px solid var(--color-rule);background:var(--color-paper-raised);grid-template-columns:auto 1fr auto;display:grid;position:fixed;inset:0 0 auto}.mobile-topbar strong{text-align:center}.bottom-nav{z-index:var(--z-sticky);min-height:4.25rem;padding:var(--space-2xs) max(var(--space-xs), env(safe-area-inset-right)) max(var(--space-2xs), env(safe-area-inset-bottom)) max(var(--space-xs), env(safe-area-inset-left));border-top:1px solid var(--color-rule);background:var(--color-paper-raised);grid-template-columns:repeat(4,1fr);display:grid;position:fixed;inset:auto 0 0}.bottom-nav button{justify-content:center;align-items:center;gap:var(--space-2xs);min-height:3.5rem;color:var(--color-muted);font-size:var(--text-xs);flex-direction:column;display:flex}.bottom-nav button.is-active{color:var(--color-accent);font-weight:700}.analysis-grid,.results-layout,.profile-grid,.history-detail-grid{grid-template-columns:1fr}.decision-panel,.judgment-panel{position:static}.login-page{grid-template-columns:1fr}.login-side{padding:var(--space-xl) 0 0;border-top:1px solid var(--color-rule);border-left:0}}@media (width<=40rem){.page-wrap{padding:var(--space-lg) var(--space-md) var(--space-xl)}.page-header{margin-bottom:var(--space-lg);align-items:flex-start}.page-header h1{font-size:var(--text-lg)}.page-header p{font-size:var(--text-sm)}.page-header .primary-button{width:2.75rem;padding:0;font-size:0}.analysis-grid{gap:var(--space-md)}.customer-extract-grid{grid-template-columns:1fr}.input-panel,.decision-panel,.judgment-panel,.reply-panel,.profile-facts,.timeline,.operator-list{padding:var(--space-md);border-radius:var(--radius-md)}textarea{min-height:19rem}.upload-row{align-items:flex-start;gap:var(--space-xs);flex-direction:column}.upload-row .secondary-button{width:100%}.section-title-row{align-items:flex-start}.model-note{display:none}.save-bar{flex-direction:column;align-items:stretch;bottom:4.75rem}.save-bar button{width:100%}.customer-row{gap:var(--space-sm);padding:var(--space-md) 0;grid-template-columns:auto minmax(0,1fr) auto}.customer-status-stack{flex-direction:row;grid-column:2}.customer-meta{display:none}.customer-row>svg{grid-area:1/3/span 2}.customer-main em{max-width:18rem}.followup-overview{gap:var(--space-sm)}.followup-overview button{min-height:6.25rem;padding:var(--space-sm)}.followup-overview strong{font-size:var(--text-lg)}.customer-toolbar{flex-direction:column;align-items:stretch}.customer-toolbar .search-row{flex:none;width:100%}.status-filters{grid-template-columns:repeat(3,1fr);width:100%;display:grid}.status-filters button{padding-inline:var(--space-2xs)}.collection-fields label{gap:var(--space-2xs);grid-template-columns:1fr}.collection-actions,.dialog-actions{flex-direction:column;align-items:stretch}.collection-actions button,.dialog-actions button{width:100%}.collection-action-group,.workspace-head-actions{flex-direction:column;align-items:stretch;width:100%}.workspace-head-actions>*{width:100%}.workspace-profile-summary{padding:var(--space-md);border-radius:var(--radius-md)}.workspace-profile-summary dl{grid-template-columns:repeat(2,minmax(0,1fr))}.conversation-history-panel{padding:var(--space-md);border-radius:var(--radius-md)}.conversation-history-panel .section-title-row{flex-direction:column;align-items:flex-start}.conversation-rounds summary{gap:var(--space-xs);grid-template-columns:auto minmax(0,1fr) auto}.conversation-rounds summary>small{grid-area:2/2}.conversation-rounds summary svg{grid-area:1/3/span 2}.customer-detail-head{grid-template-columns:auto 1fr}.customer-detail-actions{grid-column:1/-1;grid-template-columns:1fr 1fr;width:100%;display:grid}.customer-detail-actions button{width:100%}.profile-facts dl>div{gap:var(--space-2xs);grid-template-columns:1fr}.table-head{display:none}.table-row{gap:var(--space-xs);padding:var(--space-md) 0;grid-template-columns:minmax(0,1fr) auto}.table-row>span:nth-child(n+2):nth-child(-n+5){display:none}.table-row>span:first-child{grid-area:1/1}.history-mobile-summary{color:var(--color-muted);font-size:var(--text-xs);text-overflow:ellipsis;white-space:nowrap;grid-area:2/1;display:block;overflow:hidden}.table-row>svg{grid-area:1/2/span 2}.record-detail-head{flex-wrap:wrap;align-items:flex-start}.record-detail-head h1{font-size:var(--text-lg)}.record-meta{grid-template-columns:repeat(2,minmax(0,1fr))}.record-transcript,.record-analysis,.record-replies{padding:var(--space-md);border-radius:var(--radius-md)}.admin-summary{grid-template-columns:1fr;gap:0}.admin-summary>div{padding:var(--space-sm) 0;border-top:1px solid var(--color-rule);border-bottom:0;grid-template-columns:auto 1fr auto}.admin-summary strong{font-size:var(--text-md);grid-column:auto;justify-self:end}.operator-list>header{flex-direction:column;align-items:flex-start}.operator-list>header .secondary-button{width:100%}.operator-row{grid-template-columns:auto 1fr auto}.operator-row>span:nth-child(3),.operator-row>span:nth-child(4){display:none}.operator-actions{justify-self:end}.operator-actions .text-button{display:none}.admin-modal>footer{flex-direction:column-reverse;align-items:stretch}.admin-modal>footer button{width:100%}.save-bar{flex-direction:column;align-items:stretch}.save-actions{width:100%}.save-actions>*{flex:1}.login-page{min-height:auto;padding:var(--space-lg) var(--space-md) var(--space-xl);align-items:start}.login-brand{margin-bottom:var(--space-xl)}.login-copy h1{font-size:2.5rem}.login-side{display:none}.role-switch{grid-template-columns:1fr}}@media (prefers-reduced-motion:reduce){*,:before,:after{transition-duration:.15s!important;animation-duration:.15s!important;animation-iteration-count:1!important}.reveal{transform:none}}